About Charles McMurray Company:
Charles McMurray Co. is a supplier of cabinet, door, and finishing products for the professional woodworking industry. Family-owned and operated since 1946, our Mission Statement is "Creating the most convenient place for our customers to do business." Service is the engine driving everything we do. It infuses every interaction with every customer, fellow employee, and vendor.
All of our success and dedicated focus on our customers begins with the 130 people working at Charles McMurray Co (CMC). We are a motivated, hard-working, enthusiastic, family-oriented group. Our team's tenure and quality reputation are integral to our vibrant, healthy, growing organization. We embrace the challenge of constant improvement with enthusiasm. It's energizing to be a part of a winning team!
CMC offers generous benefits, including medical, dental, sick time, vacation, floating holidays, 401k with company match, and profit-sharing.
Would you like to come work for us? We are currently looking for:
Customer Service and Purchasing Manager
Our Customer Service & Purchasing Representatives are Real Experts, providing exceptional service and product knowledge to our woodworking professional customers. We supply hardware, but we sell the by-product of our values – our service. We like to refer to our service as Genuine Hardware Hospitality, because our customer service team is ready, reliable and provides personalized support to our customers.
We are seeking a dedicated and experienced Customer Service and Purchasing Manager to join our dynamic team. This key role combines the two critical functions of Customer Service and Purchasing. One team at Charles McMurray Co. is responsible for both functions to ensure that customers receive the highest quality of service and that our inventory meets market demands. The ideal candidate will demonstrate strong leadership qualities, effectively manage a team of customer service representatives, and liaise with suppliers to optimize our purchasing efforts. This position requires a proactive and strategic thinker who can manage multiple priorities and provide solutions to enhance customer experience while controlling costs. If you are passionate about delivering exceptional customer service and possess strong negotiating and buying skills, this role could be a great fit for you!
Responsibilities:
Purchasing Management:
- Vendor Negotiations: Negotiate the best deals possible. Thoughtfully, strategically, and methodically approach our vendor relationships to maximize value to CMC and our customers. Train the buyers to actively support CMC’s purchasing goals.
- Product Selection: Research, manage and move new products through the creation and promotion process. Vigilantly discontinue products that do not sell.
- Procurement: Track and manage all procurement to buy in the most efficient, cost-effective ways from the best source.
- Inventory Management: Review purchasing reports and purchasing metrics to align our inventory with company goals of service levels, turns, total inventory, etc.
- Pricing: Oversee Pricing Specialist; and effective price implementations.
- Coordinate with the sales team to understand purchasing and product needs and optimize supply chain solutions.
Customer Service:
- Manage the workflow and oversee the processing of all customer orders, calls, needs, etc.
- Training: Train staff to effectively manage customer relationships and support our mission to be the most convenient place for our customers to do business. Examples of topics are professionalism, product knowledge, dispute resolution, de-escalation, organization.
- Support the Customer Service and Sales team with quotes, returns, customer relations, etc.
- Resolve customer issues and complaints in a timely and professional manner.
- Product Knowledge: Become an expert on our products to best serve customers and train the team.
General Management:
- Provide leadership to the department. Develop the purchasing and customer service skills of direct reports.
- Forecast and maintain staffing levels necessary to accomplish company goals.
- Develop and execute near and longer-term vision & strategies for the department; set goals and supporting individual assistant manager goals aligned with company objectives.
- Evaluate department performance. Track key metrics across the department, providing regular reports on performance and taking action on areas of opportunity and/or in need of improvement. Examples include: failed calls, order entry errors, call efficiency, bid turnaround, phone etiquette, etc.
- Work cross-functionally with other departments to ensure customer satisfaction.
Qualifications and Experience:
- Bachelor’s degree in business administration, supply chain management, or a related field.
- A minimum of 5 years of experience in purchasing or supply chain management, with at least two years managing others.
- Strong negotiation skills with a proven track record of successful supplier agreements.
- Excellent analytical skills with the ability to interpret data and market trends.
- Familiarity with procurement software and tools to effectively manage a supply chain.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Team leadership and performance management skills.
- Ability to effectively manage remote employees.
Requires monthly travel to Phoenix and Sacramento branches.
Compensation:
- $110,000-150,000 annual salary, plus bonus program eligibility
Pay dependent upon candidate's unique set of qualifications.
Physical Requirements:
- Able to do the essential functions of office position. This includes bending, stooping, kneeling and repetitive functions related to standard office - desk role.
Charles McMurray is an Equal Opportunity Employer.
No phone calls or recruiters. Send resume to jobs@charlesmcmurray.com with subject: "Customer Service and Purchasing Manager".
Part-time Warehouse Person (Fresno)
Competitive Pay - $18.00 per hour!!!
We are seeking candidates for a regular, part-time position in our Fresno warehouse at Charles McMurray Co.
We offer a terrific environment, challenging work with opportunity for advancement to include a full-time union position. We have a dynamic team of employees who are empowered to make decisions that best serve our customers. Each employee plays a role in our ability to increase efficiency, profitability and be the most convenient place for our customers to do business.
We are looking for a bright, positive individual with a stellar work ethic to add to our team. We need someone who is hard-working, reliable, organized and has the ability to manage multiple tasks simultaneously. Individuals must have a team spirit; and be self-disciplined. Must have flexibility in start time and are willing to work consistently, with good attendance.
Responsibilities:
- Support Charles McMurray Co's Mission of “Creating the most convenient place for our customers to do business”
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
- Receive and process warehouse stock products (pick, unload, label, store)
- Sort and place materials or items on racks, shelves or in bins according to company standards.
- Maintain safe and clean work environment by keeping shelves, pallet area, and work stations neat; sweep, dust and mop. Organize warehouse and work area for orderliness at all times.
- Wear and use proper safety equipment.
- Report any discrepancies.
- Communicate and cooperate with supervisors and coworkers.
- Operate and maintain warehouse vehicles and equipment.
- Follow quality service standards and comply with procedures, rules and regulations.
- Other duties as assigned.
Qualifications and Experience:
- 1-2 years previous warehouse experience preferred.
- Good communication, organizational, time management skills.
- Dependable and reliable.
- Ability to lift heavy objects.
- Adhere to Charles McMurray Company standards and values.
Compensation:
- $18.00 / hour
Physical Requirements:
- Regularly required to use hands to fingers, handle or feel, reach with hands and arms and talk or hear.
- Regularly lift and/or move objects 10-50 lbs., occasionally lift and/or move objects that weigh more than 70 lbs.
- Ability to withstand temperatures in a typical warehouse environment.
- Frequently required to stand, walk, stoop, kneel or crouch.
- Position may require climbing of ladders for top-level selection.
- Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
Hours:
- Monday through Friday.
- Ability to work 29 hours per week.
- Week 1: Monday start @10:30a, Tuesday to Thursday start @ 1:00p, Friday Off
- Week 2: Monday start @1:30p, Tuesday to Friday start @1:00p
Union:
- This is a Teamsters Union position.
Charles McMurray is an Equal Opportunity Employer.
No phone calls or recruiters. Send resume to jobs@charlesmcmurray.com with subject: "Part-Time Warehouse Person (Fresno)".